ES
Login Start my radio
Legal

Terms of service

Last updated: November 12, 2026.

Radio en Línea is a brand of Baja Software Lab S.A.S., a company incorporated in Mexico, which provides and bills the services described on this site.

1. Services

Radio en Línea provides online radio hosting and website design, as described and priced on this site at the time of ordering.

2. Order review

Online radio plans are activated automatically once payment is confirmed or a promo code covers the full amount, and we review them afterwards. Other orders are reviewed before they are activated. If an order doesn't meet these terms we may reject it, and if an active service stops meeting them we may suspend or cancel it. We'll let you know by email. If we reject an order before activating it, we refund what you paid.

By placing an order you accept these terms and those of the service you order, which are also shown on each service page and in the order form.

3. Prices and payments

All prices are in Mexican pesos (MXN) and include 16% Mexican VAT (IVA); amounts shown in other currencies are only an approximate reference. Monthly services are paid in advance for the chosen period: monthly, 3 months (3% off), 6 months (6% off) or yearly (10% off). Website design is a one-time payment based on the accepted quote and does not include the domain or web hosting, which the customer gets from the provider of their choice; if they don't have them, we recommend one. Requesting a quote creates no charge. Scope, deliverables, revisions, amount and timing are agreed before an invoice is issued to the customer account. The issued invoice appears in My invoices with an email notice; radio monthly periods and advance-payment discounts do not apply to website projects.

4. Renewal and suspension

Services renew when the next period is paid. If a payment is not received on time, the service may be suspended until it is settled.

Automatic charges

When paying by card you can choose a one-time payment or turn on automatic renewal. If you turn it on, you expressly authorize us to charge your card the same amount for each renewal period of the service, with the billing period shown on your invoice, until you cancel. We notify you by email at least 5 calendar days before each charge.

You can stop automatic renewal at any time, without penalty and with immediate effect on future charges, from My services, in the Renewal and cancellation section of each service. Your service stays active until the end of the period you already paid. You can also cancel the service immediately from that same section. If an automatic charge fails, we may suspend the service until it is paid.

Refunds

If this is your first order of a radio plan, you may cancel it and request a full refund within 10 calendar days after payment by writing to contacto@radioenlinea.org. We refund it to the same payment method within 10 business days at most; how long it takes to appear depends on your bank.

After that period, and for renewals, there are no refunds or prorated credits for a period already started: you can cancel at any time so it does not renew. Website designs and custom work already started are refunded only as agreed in their quote. No refunds apply when we suspend or cancel a service for breaking these terms. These conditions do not limit any non-waivable rights under Mexico's Federal Consumer Protection Law or other applicable law, nor apply to charges you did not authorize.

5. Availability

Hosting supports continuous broadcasting with a configured station. Maintenance or network, data center and external platform incidents can interrupt service. Incidents are communicated through support and planned maintenance in advance when possible. Any specific uptime or backup agreement requires written acceptance before ordering.

Our availability target for radio hosting is 99% per month, excluding scheduled maintenance and external data center, network, DNS, third-party platform or attack incidents. It is a service target and does not entitle you to credits unless a specific written agreement says so.

6. Acceptable use

Services may not be used for illegal activity, spam, attacks on other systems, or to broadcast content that infringes third-party rights. We may suspend a service that breaks these rules.

7. Copyright and licensing

Each customer is responsible for holding the licenses or permissions required for the music and content they broadcast or publish under the laws of their country.

8. Accounts and security

Customers are responsible for keeping their passwords confidential and for the use of their account. Let us know immediately if you notice unauthorized access.

9. Online radio

  • Current plans include: Basic up to 128 kbps, 100 simultaneous connections and 5 GB of music + 1 GB of podcasts; Pro up to 256 kbps, 250 connections and 10 + 2 GB; Premium up to 320 kbps, 500 connections and 15 + 5 GB. The advertised bitrate is for MP3. Music and podcast quotas are separate. Additional outputs do not multiply contracted capacity. Free space in a full library before uploading more files.
  • Each station allows up to three mount points and three configurable HLS variants within its plan bitrate. Listening depends on codec and player compatibility. Recordings use another location; confirm its quota before enabling them. The AzuraCast public page is included; a custom website, domain, music licenses and external services are separate. Keep your own backup; any backup service requires an agreed scope.
  • We administer the server and activate your station. As station administrator, you configure music, playlists, DJs, podcasts, API, webhooks and other options available to your station. Extra configuration and external accounts are your responsibility; your access does not include global server administration.
  • You are responsible for holding the licenses or permissions for the music and content you broadcast, under the laws of your country.
  • You may not broadcast illegal content or content that promotes hatred or violence, or relay another station's signal without its permission.
  • AutoDJ storage is for your station's music and shows, not for backups or other files.

Your station name, image and details

By ordering a plan you confirm that you own or are authorized to use the station name, the image or logo you upload and all data, text and marks shown in them, and that using them does not infringe anyone else's rights.

You authorize us to use them only to create, configure and display your station and its player within the service, including its public address on hosting.radioenlinea.org (for example, hosting.radioenlinea.org/public/your_station_name). That address is a subdomain or path of our service: it is not your own domain and does not register a trademark in your name or ours.

You are responsible to third parties for that content. If we receive a well-founded complaint or the content breaks these terms, we may ask you to change the name or image, or remove them, and we will notify you by email. The image is optimized for the station and deleted once it is no longer used.

10. Landing page

  • The price covers a professional single-page landing page with a section menu, footer, responsive design, initial SEO and minor requirements agreed in the quote. Multi-page sites, catalogs, user accounts, stores, bookings and integrations have their own quote. Features, timelines, revisions and external costs are agreed before work begins.
  • Domain and web hosting are not included. We publish it on the ones you get.
  • You give us the texts, images and logo, and you're responsible for having the right to use them.
  • We don't build pages for illegal or deceptive activities, or pages that impersonate other people or brands.

11. Mobile apps

Our Android and iOS apps are developed and offered by Baja Software Lab S.A.S. By installing them you accept these terms and the Privacy policy, which also apply to the app.

  • License. We grant you a personal, limited, non-exclusive and non-transferable license to use the app on devices you own or control, as permitted by the usage rules of the store you downloaded it from. You may not copy, modify, decompile, resell or use it for unlawful purposes.
  • Relationship with the stores. These terms are between you and Baja Software Lab S.A.S., not Apple Inc. or Google LLC. We, not the stores, are responsible for the app and its content, its maintenance and support, and for addressing any claims about it, including product liability, legal or consumer protection compliance, and third-party intellectual property claims.
  • Warranty. If the app fails to conform to any applicable warranty, you may notify the store, which may refund the app purchase price, if any; to the maximum extent permitted by law, the store has no other warranty obligation regarding the app.
  • Third-party beneficiary. Apple Inc. and its subsidiaries are third-party beneficiaries of these terms with respect to the iOS app and may enforce them against you.
  • Legal compliance. You represent that you are not located in a country subject to a U.S. Government embargo or designated as a terrorist-supporting country, and that you are not on any U.S. Government list of prohibited or restricted parties.
  • Services and payments. The app lets you manage the services you order from us. Ordering, prices, renewals, cancellations and refunds are governed by these terms.
  • Support and account deletion. For support write to contacto@radioenlinea.org or use Contact. You can request deletion of your account and data at Delete account.

12. Changes

We may update these terms and our prices. Price changes do not affect periods already paid.

13. Contact

For any question about these terms, write to contacto@radioenlinea.org. The provider's address and contact details are in the Legal notice.