Privacy policy
Last updated: November 12, 2026.
The party responsible for processing your personal data is Baja Software Lab S.A.S., a company incorporated in Mexico that operates Radio en Línea. Its address and contact details are in the Legal notice.
What data we collect
Only the data you send us when contacting us or ordering: name, email, the service you're interested in and the information needed to provide and bill it. The website questionnaire saves the requirements, copy, material links and contacts you share in your account. Our team uses them to quote and build the project; private account details are not automatically published as website contact details.
How we use it
To answer your questions, activate and maintain your services, send you account notices and meet legal obligations. We do not sell or share your data with third parties for marketing.
Contact form
When you send the form, your name, email, the service you're interested in and your message reach us by email at contacto@radioenlinea.org, and we reply to the address you give. The website does not keep the text of your message.
To stop spam and repeated submissions, the form keeps an irreversible fingerprint of your connection and of each message sent for one or two days, without your IP address or what you wrote.
Cookies and analytics
We use Google Analytics (Google LLC) to learn which pages are visited, for how long and from what kind of device and country, so we can improve the site. It only runs if you accept analytics cookies in the notice; if you reject them, it isn't loaded. These cookies (_ga and _ga_*) last up to 2 years and the data is processed on Google's servers, which may be outside your country. We don't use advertising cookies. You can change your choice any time under "Cookie preferences" in the footer.
Your browser stores currency, theme, directory country and cookie choice. The directory connects to radio-browser.info and can load station images. When you search for a city, its name and country are sent to Photon to locate it using OpenStreetMap data. A directory station supplies audio from its own server; our demo supplies it from hosting.radioenlinea.org. Audio servers receive your connection when you start listening; audio does not play automatically.
Optional directory location
If you have not chosen a country, Cloudflare lets us suggest one from your connection. This is approximate and may differ when using a VPN. Only after you press Use my location and authorize the browser are coordinates obtained, reduced in precision and sent to Photon to identify the city. They are used to show nearby stations during that search: we do not continuously track or save coordinates in accounts, browser storage or page addresses. Your chosen country may be saved as a directory preference. You can decline permission and search manually by country and city.
Payments
Card, Google Pay and Apple Pay payments are processed by Stripe. You enter your full card details directly in Stripe's secure form: we never see or store them. We receive only the payment result and limited details such as the card brand, last four digits and country. Stripe may use payment and connection data to prevent fraud under its own privacy policy.
Providers and transfers
To provide the service we use providers that process data only on our behalf and under our instructions: web hosting and servers, Cloudflare (network and site security), Stripe (payments), our email delivery service and Google Analytics only if you accept it. Some are located outside Mexico, mainly in the United States. We do not sell your data or transfer it to third parties for their own purposes, except when a competent authority requires it under the law.
If you order radio, your station name, description, image and panel email are configured on our radio server (hosting.radioenlinea.org) to provide the service.
Retention
We keep your account data while you have active services. Afterwards we keep it only as long as needed to meet tax and legal obligations, such as keeping accounting records and receipts for five years, and then we delete or anonymize it.
Security
This site is served over HTTPS and we apply reasonable administrative, technical and physical measures to protect your information. No system is infallible: if a breach significantly affects your rights, we will let you know.
Your rights
You can access, rectify, cancel or object to the processing of your data (ARCO rights), revoke your consent or limit the use of your data by writing to contacto@radioenlinea.org from your account email. Include your name, the right you want to exercise and the data it concerns; for a correction, include the correct data. We may ask you to verify your identity. We respond within the periods set by Mexico's Federal Law on the Protection of Personal Data Held by Private Parties. If you believe we did not address your request, you may contact the competent data protection authority.
Mobile apps
If you use our Android or iOS apps, we process the same account data described in this notice to sign you in and manage your services. The app only asks for device permissions, such as notifications or photo access to choose your station image, when a feature needs them, and you can deny or revoke them in your device settings. We do not sell your data or use it for advertising tracking across third-party apps or websites. If a version of the app processes additional data, we will update this notice before releasing it.
You can request deletion of your account and data at any time at Delete account.
Minors
Our paid services are intended for adults or businesses. If you are a minor, order with the authorization of and through your parent or guardian.
Changes to this notice
We will publish any change to this notice here with its update date. If the change is significant, we will also email account holders.